Privacy Policy

This Privacy Policy describes how personal data is collected, used, stored, protected, and otherwise processed within the Eldergarde service (the “Service”, the “Website”, or the “Game”). It applies to information the operator may obtain from users when they access the website, create or use an account, interact with gameplay features, contact support, or otherwise use related services.

By using Eldergarde, the user confirms that they have read and understood this Privacy Policy and agree to its terms.

1. General Provisions

1.1. The Operator gives special attention to the protection of users’ rights and freedoms when processing personal data, including the right to privacy, personal security, and protection of personal information.

1.2. This Policy applies to all personal data that the Operator may obtain in connection with the use of the Eldergarde website, game features, account functionality, technical systems, and support services.

1.3. This Policy applies only to Eldergarde. The Operator is not responsible for third-party websites that the user may access through links available on the Website.

2. Definitions

2.1. “Personal Data” means any information relating directly or indirectly to an identified or identifiable user.

2.2. “User” means any individual who visits the Website, creates an account, or uses Eldergarde.

2.3. “Processing of Personal Data” means any action or set of actions performed in relation to personal data, including collection, recording, storage, use, transfer, anonymization, restriction, or deletion.

2.4. “Operator” means the person or entity that organizes and carries out the processing of personal data within Eldergarde.

2.5. “Cookies” means small files stored in the user’s browser that help ensure proper website operation, save settings, support authorization, improve usability, and enable analytics.

3. Categories of Personal Data Collected

The Operator may process the following categories of personal data:

3.1. Email address;

3.2. Account-related data, including login information, technical account identifiers, registration details, and authorization data;

3.3. Gameplay-related data required for the operation of the Service, including game progress, in-game balance, rating, status of in-game objects, hero-related data, rewards, achievements, and other account elements;

3.4. Payment-related or technically connected data, where necessary for processing top-ups, purchases, rewards, payouts, or other transaction-related functions, if such features are available in the Service;

3.5. Technical data, including IP address, device type, browser type and version, language settings, time zone, session information, cookies, action logs, and system event records;

3.6. Aggregated, anonymized, or statistical usage data collected through analytics and monitoring tools;

3.7. Information voluntarily provided by the User when contacting support, submitting forms, sending emails, using chat, or otherwise communicating with the Operator;

3.8. Telegram account data or data from other external platforms if the User voluntarily connects notifications, bots, integrations, or support-related features.

4. Purposes of Processing

Personal data is processed solely for the following purposes:

4.1. Registering, authenticating, and maintaining the User’s account;

4.2. Providing access to Eldergarde gameplay and account functionality;

4.3. Ensuring correct operation of gameplay systems, rewards, progression, in-game calculations, and related account features;

4.4. Processing payments, top-ups, purchases, and other transactions, where such functions are available;

4.5. Sending service notifications, operation confirmations, account security messages, and other essential communications;

4.6. Handling user inquiries, support requests, and communications;

4.7. Improving the quality of the Website and the Game through analytics, diagnostics, and usage pattern analysis;

4.8. Protecting the Service, detecting and preventing fraud, abuse, unauthorized access, and technical incidents;

4.9. Complying with applicable legal obligations and protecting the lawful interests of the Operator.

5. Legal Grounds for Processing

5.1. The Operator processes personal data where:

- the User voluntarily provides the data when registering, using the Website, or contacting support;

- the processing is necessary for providing the Service or performing obligations related to the User’s account;

- the processing is required to comply with applicable law;

- the User has given consent where such consent is required.

5.2. Technical data and cookies may be processed to the extent necessary to ensure stable website functionality, account access, security, personalization, analytics, and performance monitoring.

6. Storage, Protection, and Disclosure

6.1. The Operator implements reasonable organizational and technical measures to protect personal data against unauthorized access, alteration, disclosure, destruction, loss, or other unlawful actions.

6.2. Access to personal data is granted only to persons who reasonably need such access to operate the Service, support Users, maintain infrastructure, or fulfill legal and operational duties.

6.3. The Operator may engage third-party service providers, including hosting providers, analytics services, communication tools, payment processors, security tools, and technical contractors. In such cases, data transfer is limited to the minimum amount necessary for the relevant purpose.

6.4. Personal data is not disclosed to third parties without valid legal grounds, except where disclosure is necessary to provide the Service, required by law, based on the User’s consent, or necessary to protect the lawful rights and interests of the Operator.

6.5. Personal data is stored only for as long as necessary to fulfill the purposes of processing, unless a longer retention period is required by law or justified by legitimate operational needs.

6.6. Once the purposes of processing have been fulfilled, data may be deleted, anonymized, or archived to the extent permitted by applicable law.

7. Cross-Border Data Transfer

7.1. Where infrastructure, providers, or technical systems used by the Operator are located in other jurisdictions, personal data may be transferred outside the User’s country of residence.

7.2. In such cases, the Operator takes reasonable steps to ensure an adequate level of protection for personal data in accordance with applicable legal requirements.

8. User Rights

The User may have the following rights, subject to applicable law:

8.1. To request information about the processing of their personal data;

8.2. To request correction or update of inaccurate or incomplete personal data;

8.3. To request deletion of personal data where such deletion is legally permitted and does not conflict with the Operator’s legal or operational obligations;

8.4. To request restriction of processing in cases provided by law;

8.5. To object to certain forms of processing where such right is available under applicable law;

8.6. To withdraw consent where processing is based on consent, without affecting the lawfulness of prior processing;

8.7. To contact the Operator using the contact details provided on the Website regarding questions related to personal data processing.

9. Cookies and Analytics

9.1. The Website may use cookies and similar technologies for the following purposes:

- user authentication and account session support;

- saving preferences and interface settings;

- ensuring proper website and game functionality;

- measuring traffic, usage behavior, and performance;

- improving stability, safety, and overall user experience.

9.2. Users may manage cookie settings through their browser. Disabling cookies may affect the availability or correct operation of some Website or Game features.

9.3. The Operator may use third-party analytics and monitoring services where reasonably necessary to evaluate service quality, system stability, usage behavior, and technical performance.

10. Contact Information and Final Provisions

10.1. For any questions relating to this Privacy Policy or the processing of personal data, Users may contact the Operator using the contact details published on the Eldergarde Website.

10.2. The Operator reserves the right to amend this Privacy Policy at any time unless mandatory law requires a different procedure.

10.3. The current version of this Privacy Policy is published on the Eldergarde Website and becomes effective upon publication unless stated otherwise in the updated version.

10.4. Continued use of the Website after an updated version of the Policy has been published constitutes acceptance of the revised Policy, unless otherwise required by applicable law.